Cybersecurity Operations Manager

6 days ago


New York, New York, United States Soul Staffing Solutions Full time
Soul Staffing Solutions is seeking a highly skilled Cybersecurity Operations Manager to join our NYC team. This role offers a competitive salary of $140,000 - $160,000 per year, depending on experience. The ideal candidate will have 5+ years in software, cybersecurity, or data security, with proven experience as an IT Manager or Senior IT support roles focusing on system management and project management.

This is a full-time position that requires the ability to work 4 days per week in the office (NYC) and 1 day remotely. You will oversee our company's technology operations, including implementation, leading technology projects, ensuring alignment with our business goals, coordinating office relocations, and overseeing help desk operations.

  • Providing on-site Help Desk services to our local employees and remote services across the globe.
  • Handling complex technical issues and escalating problems to higher-level support when necessary.
  • Collaborating with other CIS teams and stakeholders to troubleshoot and resolve system-wide issues, contributing to overall system and infrastructure improvements.
  • Taking ownership of assigned tasks and projects, seeking guidance when needed, and jumping in proactively to contribute to strategic initiatives.
  • Providing user support, training, and documentation to ensure effective utilization of systems & tools.
  • Administering SaaS platforms (Okta, Slack, Google Workspace, Zoom and more).
  • Oversee and manage the company's technology operations, ensuring the reliability and efficiency of IT systems.
  • Plan and lead IT projects, including system upgrades, migrations, integrations, office relocations, and managing the help desk operations.
  • Develop and implement IT policies and systems to support the company's strategic goals.
  • Conduct regular system audits and lead the optimization of IT infrastructure to improve performance and security.
  • Serve as the primary liaison between the company and external IT vendors, managing contracts and negotiations.
  • Ensure data privacy and compliance with all relevant IT and security laws and regulations.
  • Manage and coordinate the IT aspects of office moves, including the setup and transfer of technical equipment and services, to minimize downtime.
  • Monitor technology trends and maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices.
  • Handle the budgeting, purchasing, and maintenance of all IT-related items and services.


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