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Overnight Hotel Manager

4 weeks ago

Houston, Texas, United States Dimension Hospitality Full time
Job Summary:

The Overnight Manager is responsible for maintaining a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. This includes supervising Front Desk staff, maintaining standards of guest service quality, and contributing to the profitability and guest satisfaction perception of other hotel departments.

Key Responsibilities:

• Supervise Front Desk staff, including hiring, firing, performance evaluations, training, and development.
• Schedule staff according to labor standards and forecasted occupancy.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Receive departmental related guest complaints and ensures corrective action is taken.
• Ensure staff uses guest interaction skills and reward employees who meet/exceed guest expectations.

Requirements:

• Bachelor's Degree in Management, Hotel Administration, Business or related field.
• Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.

Salary:
50,000.00 per year