Sales and Service Manager

4 weeks ago

Palo Alto, California, United States Williams-Sonoma Full time
Job Summary

We are seeking a highly motivated and experienced Sales and Service Manager to join our team. As a Sales and Service Manager, you will be responsible for providing World-Class service to our customers, leading the store team to create an exceptional experience, and exceeding sales goals.

Key Responsibilities
  • Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
  • Reinforce customer service principles by coaching staff on their successes and challenges
  • Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
  • Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system
Requirements
  • 2-3 years of previous retail sales experience or management experience in a customer service related field
  • Must be able to be mobile on the sales floor for extended periods of time
  • Full time associates are expected to have open availability to meet the needs of the business
  • Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week
What We Offer
  • A competitive hourly rate of $15.00 per hour
  • A generous discount on all Williams-Sonoma, Inc. brands
  • A wellness program that supports your physical, financial and emotional health
  • Paid vacations and holidays (full-time)
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

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