Member Service Representative

1 week ago


Jasper, Indiana, United States Hoosier Hills Credit Union Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Hoosier Hills Credit Union. This role is responsible for providing exceptional service to members, handling transactions, and ensuring their financial needs are met.

Responsibilities
  • Transaction Processing: Execute transactions accurately and efficiently, managing account service requests with precision.
  • Account Maintenance: Perform transaction processing, address inquiries promptly, and ensure accounts are up-to-date.
  • Member Support: Provide expert guidance on online banking, statements, card activation, wire transfers, and general account maintenance.
  • Product Recommendations: Identify and suggest Hoosier Hills Credit Union products that meet members' needs, enhancing their overall experience.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of retail experience with daily customer interaction.
  • Skills: Excellent communication skills, analytical thinking, and the ability to maintain positive relationships with management, peers, and vendors.
What We Offer
  • Competitive Salary: $16.22 - $24.34 per hour.
  • Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off, and more.
  • Growth Opportunities: Gain valuable experience and advance your career in a dynamic and rewarding field.


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