Veterinary Diagnostic Solutions Specialist

3 weeks ago

Lubbock, Texas, United States IDEXX Laboratories Full time
Unlock Your Potential as a Veterinary Diagnostic Solutions Specialist

Are you passionate about delivering exceptional customer experiences and staying at the forefront of veterinary diagnostics? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to explore the exciting opportunity of a Veterinary Diagnostic Solutions Specialist at IDEXX Laboratories.

About IDEXX Laboratories

We're an innovation leader in the veterinary diagnostic industry, dedicated to helping pet owners worldwide keep their companion animals healthy and happy. With a global workforce of over 10,000 talented people and customers in over 175 countries, we're proud of the work we do and strive to enrich the livelihoods of our employees with a positive and respectful work culture.

Job Description

As a Veterinary Diagnostic Solutions Specialist, you'll be the trusted advisor for veterinarians and pet owners, providing expert support and guidance on our innovative diagnostic tools and solutions. Your primary responsibilities will include:

  • Delivering exceptional customer experiences through in-person visits, phone, and email support
  • Providing training and education on our diagnostic tools and solutions
  • Troubleshooting technical issues and resolving customer concerns
  • Collaborating with field sales representatives and customer support teams to develop strategies for customer success

With a focus on building strong relationships and delivering results-driven solutions, you'll have the opportunity to grow your skills and expertise in a dynamic and fast-paced environment.

Required Skills and Qualifications

To succeed in this role, you'll need:

  • At least 3 years of experience in a veterinary clinic setting, with a training and/or leadership background preferred
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Strong problem-solving and analytical skills, with the ability to adapt to changing situations and priorities
  • Proficiency in using technology, including computers, tablets, and smartphones
Benefits

As a Veterinary Diagnostic Solutions Specialist at IDEXX Laboratories, you'll enjoy a competitive compensation package, including:

  • Hourly rates targeting $27/hour+
  • Opportunity for annual cash bonus
  • Health, dental, and vision benefits, effective from day one
  • 5% matching 401(k) plan
  • On-the-job training and career advancement opportunities
  • Additional benefits, including financial support, pet insurance, mental health resources, and more
Physical Demands and Work Environment

This role requires:

  • Regularly standing and sitting for extended periods
  • Extending and reaching with hands and arms, and using hands and fingers to handle, squeeze, twist, and manipulate objects, controls, and tools
  • Occasionally climbing, balancing, bending, stooping, kneeling, or crouching
  • May be required to lift, move, and carry up to 60 pounds
  • Specific vision abilities, including close vision, color vision, depth perception, and the ability to adjust focus
  • Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person

We're proud to be an equal opportunity employer, committed to diversity and inclusion. If you're passionate about delivering exceptional customer experiences and staying at the forefront of veterinary diagnostics, we invite you to explore this exciting opportunity.

Estimated salary: $60,000 - $80,000 per year, based on location and experience.

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