Financial Aid Assistant

5 days ago


Brenham, Texas, United States Blinn College Full time
Job Summary:

We are seeking a highly motivated and detail-oriented individual to join our team as a Student Financial Services Representative. As a key member of our financial aid office, you will provide exceptional customer service to students, ensuring their financial aid experience is seamless and stress-free.

Responsibilities:
  • Provide front-end customer service assistance to students, including answering financial aid questions, responding to phone calls and emails, and referring higher-level questions to the appropriate team member.
  • Clerical duties, such as organizing and filing documents, accepting student financial aid documents, and scanning them for processing.
  • Additional duties as assigned by the department, which may include receiving mail orders, cleaning or reorganizing the office file room, and assisting full-time staff with various tasks.

Requirements:
  • Ability to communicate clearly and thoroughly with people of various backgrounds and experiences.
  • Self-motivated and goal-oriented, with excellent teamwork skills.
  • Ability to handle multiple tasks simultaneously.

Preferred Qualifications:
  • Customer service experience.
  • Familiarity with Microsoft Office products (Word, Excel).
  • Strong problem-solving skills to analyze situations and experiences.

Physical Requirements:
  • Light lifting under 15 lbs.
  • Simple grasping, walking, standing, sitting, operating office equipment, seeing, identifying colors, hearing with aid, counting, reading, telling time.

Special Notes:
  • This is a semester-by-semester position.
  • Must meet and maintain Satisfactory Academic Progress as defined by Blinn College and the Department of Education.

Estimated Salary: $11.00 per hour.

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