Customer Experience Team Lead

4 weeks ago


Austell, Georgia, United States T.J. Maxx Full time
Customer Experience Role at T.J. Maxx

As a Customer Experience Team Lead at T.J. Maxx, you will be responsible for promoting an excellent customer experience. This includes overseeing a team of Associates at the front of store, training and coaching them on personalizing the customer experience while promoting loyalty programs, addressing customer concerns and issues promptly, and coordinating breaks for all.

Key responsibilities include:
  • Developing and implementing strategies to enhance customer satisfaction
  • Leading and managing a team of Associates to achieve sales and customer service goals
  • Providing coaching and training to Associates on customer service skills and product knowledge
  • Addressing customer complaints and resolving issues in a timely and professional manner


This is an exciting opportunity to join a dynamic team and make a real difference in the customer experience at T.J. Maxx.

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