Guest Service Representative
4 days ago
Job Title: Guest Service Agent
Job Summary:
We are seeking a Guest Service Agent to join our team at The Residence Inn Pleasanton. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.
Key Responsibilities:
- Welcome and register guests expeditiously, providing information as needed.
- Verify rate and departure date, confirming and modifying information as per hotel procedures.
- Check departing guests out of the hotel, adhering to hotel procedures.
- Answer guest questions accurately and resolve problems in a timely manner, ensuring guest satisfaction.
- Resolve guest problems and complaints, adhering to guest and associate safety and privacy procedures.
- Responsible for knowledge of groups and functions in the hotel on a daily basis.
Requirements:
- Ability to communicate verbally with guests, management, and co-workers.
- Previous Marriott System experience preferred.
- Previous computer experience required.
What We Offer:
The Residence Inn Pleasanton provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Equal Employment Opportunity:
The Residence Inn Pleasanton is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to or call to let us know the nature of your request.
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