Fitness Team Lead

4 weeks ago


Geneva, Illinois, United States Orangetheory - L5 Franchise #0296 Full time
Job Overview

Orangetheory Fitness is seeking a highly motivated and results-driven Assistant Studio Manager to join our team at Orangetheory - L5 Franchise #0296. As a key member of our studio operations team, you will be responsible for driving sales and service excellence, providing leadership to the sales teams, and supporting the Studio Manager with day-to-day operations.

Key Responsibilities
  • Manage on-duty responsibilities, ensuring daily production is met and member experience is held to a high standard.
  • Assist in coordinating initial and ongoing sales drivers, including pre-sale events, studio events, and outreach.
  • Oversee the sales process and systems, including meeting performance metrics through membership sales.
  • Manage, monitor, coach, develop, and evaluate the performance of all Sales Associates.
  • Ensure compliance and adherence to Business Policies for daily studio operations.
  • Assist with training and scheduling of all studio staff.
  • Model all studio activities through self-involvement (leading by example).
  • Responsible for New Hire onboarding and delivery of initial Sales Associate training schedule.
  • Ensure that all front desk systems are followed, including proper Member Check-In, Telephone Inquiries, Guest Registration, delinquent account procedures, customer care calls, change requests, and document scanning.
  • Provide and maintain the highest level of customer service, using effective decision-making to help resolve customer service issues.
  • Manage social media platforms, social calendars, and monthly newsletter, using marketing tools for effective community involvement.
  • Responsible for ensuring that the facility is clean, maintained, and operationally sound.
Requirements
  • Proven sales and leadership experience is required.
  • Must possess excellent leadership skills to create a positive, successful environment for staff and members.
  • Strong work ethic, integrity, and professional demeanor.
  • Solid verbal and written communication skills.
  • Ability to work and function in a team environment.
  • Flexible to work day, evening, and/or weekend hours as needed.
  • Passionate about fitness and helping others achieve their goals.
  • Previous management experience in the health & fitness industry strongly preferred.

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