Fitness Team Lead
4 weeks ago
Orangetheory Fitness is seeking a highly motivated and results-driven Assistant Studio Manager to join our team at Orangetheory - L5 Franchise #0296. As a key member of our studio operations team, you will be responsible for driving sales and service excellence, providing leadership to the sales teams, and supporting the Studio Manager with day-to-day operations.
Key Responsibilities- Manage on-duty responsibilities, ensuring daily production is met and member experience is held to a high standard.
- Assist in coordinating initial and ongoing sales drivers, including pre-sale events, studio events, and outreach.
- Oversee the sales process and systems, including meeting performance metrics through membership sales.
- Manage, monitor, coach, develop, and evaluate the performance of all Sales Associates.
- Ensure compliance and adherence to Business Policies for daily studio operations.
- Assist with training and scheduling of all studio staff.
- Model all studio activities through self-involvement (leading by example).
- Responsible for New Hire onboarding and delivery of initial Sales Associate training schedule.
- Ensure that all front desk systems are followed, including proper Member Check-In, Telephone Inquiries, Guest Registration, delinquent account procedures, customer care calls, change requests, and document scanning.
- Provide and maintain the highest level of customer service, using effective decision-making to help resolve customer service issues.
- Manage social media platforms, social calendars, and monthly newsletter, using marketing tools for effective community involvement.
- Responsible for ensuring that the facility is clean, maintained, and operationally sound.
- Proven sales and leadership experience is required.
- Must possess excellent leadership skills to create a positive, successful environment for staff and members.
- Strong work ethic, integrity, and professional demeanor.
- Solid verbal and written communication skills.
- Ability to work and function in a team environment.
- Flexible to work day, evening, and/or weekend hours as needed.
- Passionate about fitness and helping others achieve their goals.
- Previous management experience in the health & fitness industry strongly preferred.
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Sales Associate
4 weeks ago
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Fitness Sales Representative
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Fitness Sales Associate
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