Global Printer Expert

4 days ago


Keene, New Hampshire, United States Markem-Imaje Full time
About Markem-Imaje

Markem-Imaje is a leading provider of product identification and traceability solutions. Our innovative equipment and components, consumable supplies, aftermarket parts, software, and digital solutions help businesses achieve regulatory compliance, improve manufacturing processes, and enhance customer experience.

Job Description

We are seeking a skilled Global Printer Expert to join our team. As a key member of our technical support team, you will provide best-in-class technical, application, and documentation support to our business partners worldwide. Your primary responsibility will be to troubleshoot and resolve complex technical issues related to our products, working closely with engineering and quality teams to ensure timely resolution.

In this role, you will engage with internal teams and international business partners to share product knowledge and provide problem resolutions. You will also conduct investigative lab work to identify root causes of technical issues and collaborate with cross-functional teams to implement corrective actions.

This position requires strong electromechanical and networking aptitude, including IP networking knowledge and computer system expertise. Industrial integration and automation skills are a plus. If you have a passion for delivering high-quality technical solutions and driving customer satisfaction, we encourage you to apply.

Key Responsibilities:

  • Provide technical support to global business partners via phone, email, and on-site visits
  • Collaborate with engineering and quality teams to resolve technical issues
  • Conduct investigative lab work to identify root causes of technical issues
  • Develop and maintain documentation for technical solutions and procedures
  • Participate in cross-functional teams to identify and implement process improvements
Requirements

To be successful in this role, you must have:

  • A high level of electromechanical and networking aptitude
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Fluency in English language
Benefits

We offer a competitive salary range of $80,000 - $110,000 per year, depending on location and experience. We also provide comprehensive benefits, including health insurance, retirement plan, and paid time off.



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