Parts Counter Associate Role

5 days ago


Burnsville, Minnesota, United States TRI-STATE BOBCAT Full time

We are seeking a dedicated Counter Parts Specialist to provide exceptional customer service and support to our walk-in customers, shop technicians, and customers over the phone. This is a full-time position, Monday through Friday, 8 am to 5 pm, with great pay and benefits.

About the Role

This role involves providing customers with price quotes, availability, and technical information on parts in a friendly and professional manner. You will also be responsible for receiving daily and weekly parts orders by verifying part numbers and quantities, and allocating them to the proper bin location, customer, or service technician. Additionally, you will maintain a clean and organized parts storage area, parts counter, and showroom display area.

Key Responsibilities
  • Provide customers with accurate and timely information about parts pricing, availability, and technical specifications
  • Multi-task and transition easily between the parts inventories of multiple lines of equipment
  • Receive and process parts orders efficiently and effectively
  • Maintain a clean and organized workspace
Requirements
  • Previous experience working in a parts department or similar role
  • Strong computer skills and ability to navigate multiple product sites
  • Superior customer service and negotiation skills
  • Strong mechanical aptitude
  • Excellent attention to detail
  • Ability to work independently with minimal supervision
  • Excellent verbal communication and organizational skills
  • Good time management skills with the ability to handle multiple tasks and priorities
Benefits
  • 3 Health Insurance plans options
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Life and AD&D
  • Supplemental Life and AD&D available
  • Generous PTO
  • 7 Paid Holidays
  • 401K program with company match and a vast variety of investment options
  • Competitive Wages and career advancement
  • Employee Assistance Program - FREE and confidential counseling, legal services, travel planning, child/elder care professional assistance
  • Bereavement Leave
  • Safety Program
  • PAID vendor/manufacturing training


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