Customer Experience Ambassador
1 week ago
Job Description
We're looking for a dedicated and friendly individual to join our team as a Member Services Representative. As a key member of our team, you'll be responsible for providing exceptional customer service to our members, ensuring their needs are met and exceeded.
Responsibilities
- Greet members, prospective members, and guests with a smile
- Handle front desk activities, including checking members into the system, new member sign-ups, tours, and account updates
- Respond to member questions and concerns in a timely and professional manner
- Maintain the neatness and cleanliness of the club
Qualifications
- Previous customer service experience preferred
- Basic computer skills and knowledge of Point of Sale systems
- A passion for fitness and health
- Excellent communication and interpersonal skills
- Punctuality and reliability are essential
Benefits and Perks
- A free Black Card membership
- Eligibility for benefits after 90 days, including medical options, dental, vision, flexible spending accounts, and 401(k) with company contribution
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