Office Manager

4 weeks ago


Boca Raton, Florida, United States Fernanda Macedo - State Farm Agent Full time
Job DescriptionAs an Office Manager with Fernanda Macedo - State Farm Agent, you will play a crucial role in ensuring the smooth operation of our agency. Your primary responsibility will be to implement and support office policies, ensuring that our customers receive exceptional service. You will be responsible for establishing customer relationships, providing prompt and accurate customer service, and using a customer-focused review process to educate customers about insurance options. Additionally, you will be responsible for maintaining a well-organized office environment, ensuring that our customers have a positive experience. If you are a highly organized and detail-oriented professional with excellent communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.


Qualifications
  • Excellent communication skills - written, verbal, and listening
  • Highly organized and detail-oriented
  • Experience in sales (required)
  • Proactive in problem-solving
  • Able to work in and manage a team environment
  • Experience in Windows computer applications
  • Able to coordinate and collaborate with others to achieve agency goals.
  • Able to succeed in a fast-paced environment
  • Property and Casualty License (must have currently or obtain before start date)
  • Able to obtain Life and Health License


Benefits
  • Group Life Insurance Benefits
  • Salary plus commission/bonus
  • Health benefits
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Growth potential/Opportunity for advancement within my agency
  • Hiring Bonus


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