Restaurant Team Lead

4 weeks ago


Rochester, New York, United States SSP Full time

Job Title: Restaurant Supervisor

Job Summary:

We are seeking a highly motivated and experienced Restaurant Supervisor to join our team at SSP America. As a Restaurant Supervisor, you will be responsible for supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members.

Responsibilities:

  • Support the Management Team in ensuring that standards of service are consistently achieved by the team and team members.
  • Understand that our guest is our #1 priority.
  • Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
  • Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
  • Communicate and clarify major job duties, priorities, and expectations to team members.
  • Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
  • Observe and document team member performance, providing feedback and coaching as needed.
  • Assist team members in developing the skills and abilities necessary for improved performance.
  • Ensure that products are of the highest quality.
  • Responsibility for overseeing cash duties.

Qualifications and Experience:

  • Ability to pass a 10-Year TSA Background Check.
  • At least 18 years old.
  • High School Diploma or equivalent.
  • Minimum of 1 year of experience in the food & beverage industry.
  • Full Service and/or Quick Service restaurant experience, preferred.
  • Proven track record of resolving uncomfortable situations with clients, customers, peers, and direct reports.
  • Excellent written and verbal communication.

About SSP:

SSP is a leading operator of food and beverage brands in travel locations worldwide. We are committed to delivering exceptional customer experiences and providing opportunities for our team members to grow and develop their careers.


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