Customer Experience Ambassador
3 days ago
At Under Armour, we empower individuals who strive for more, driven by our values of Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality. As a Sales Keyholder in our North Conway store, you will contribute to the achievement of store profitability and key performance indicators by effectively performing leadership responsibilities, providing customer service that aligns with our core values, and working collaboratively as part of the store leadership team to achieve operational excellence.
Job OverviewThe Sales Keyholder role is an ideal first-time leadership position for candidates looking to develop their skills and take on new challenges. As a member of the store leadership team, you will be responsible for driving sales and retail/omni KPI target achievement, consistently modeling the brand's Athlete service standards and selling behaviors, and providing in-depth information related to our wide portfolio of technical products.
Key Responsibilities- Ensure great customer service and lead a selling culture to enhance the customer experience
- Recognize and reward performance, coach, train, and support teammates
- Manage loss prevention, safety, and audit expectations and results
- Keep the store neat, clean, and well-stocked, opening and closing the store when necessary
- At least 18 years old
- High school degree or equivalent
- 1+ year of retail/customer service experience
- Available to work a flexible schedule, including evenings, weekends, and holidays
- Comfortable with technology and strong communication skills
- Generous employee discount (50% off full-price items and 30% off sale items)
- Monthly bonus incentive pay eligibility
- Ability to participate in special contests with opportunities to win merchandise and other exclusive prizes
- Work-Life Assistance Program to support health, personal, family, or work-related challenges
- A high-energy environment, working alongside people who appreciate the power of a team
We estimate the salary for this role to be around $16.25-$20.31 per hour, based on the location and industry standards. If you are passionate about delivering exceptional customer experiences and leading a high-performing team, we encourage you to apply for this exciting opportunity.
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