Contact Center Technology Expert

4 weeks ago


Cape Coral, Florida, United States Elevate Digital Full time

Job Title:

Contact Center Technology Expert

 

About the Role:

We are seeking a highly skilled Contact Center Technology Expert to join our team at Elevate Digital. As a key member of our Technology Delivery Group, you will play a crucial role in guiding our clients through their contact center technology strategy and solving complex challenges related to Contact Center Technology.

With a strong background in IVR systems and CCaaS solutions, you will be instrumental in comparing platforms, selecting solutions, and assisting in the implementation of diverse systems. Your ability to operate independently with clients and collaborate effectively within a team environment will make you an asset to our team.

 

Responsibilities:

  • Develop and implement effective contact center technology strategies for clients.
  • Analyze complex technical problems and provide expert-level solutions.
  • Collaborate with clients to identify areas for improvement and develop plans to address them.
  • Stay up-to-date with the latest trends and technologies in the contact center industry.

 

Requirements:

  • 8+ years of experience in Business Process Outsourcing (BPO) with at least 5 years in a CCaaS or technology-related role.
  • Full scope knowledge of IVR systems and CCaaS solutions.
  • Proven experience with database integrations and exposure to relevant technologies.
  • Expertise in multiple leading CCaaS solutions, preferably NICE InContact, Genesys, Five9, or RingCentral.

 

Benefits:

  • A competitive salary range of $120,000 - $180,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous paid time off policy.
  • Opportunities for professional growth and development.


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