Enterprise Network Operations Engineer

1 week ago


Lockhart, Florida, United States TEKsystems Full time
Job Description

At TEKsystems, we are seeking an experienced Enterprise Network Operations Engineer to join our team. The ideal candidate will have a strong background in network troubleshooting and a passion for delivering exceptional customer service in a fast-paced 24/7 operations center environment.

Key Responsibilities:

  • Provide technical support to business clients via phone, email, and chat
  • Troubleshoot complex network issues, escalating as necessary to ensure timely resolutions
  • Collaborate with internal teams, such as NOC, Network Engineering, and Field Operations, to resolve issues
  • Document complex technical issues for repair teams and maintain accurate databases
  • Improve department processes and technologies through root cause analysis

Requirements:

  • Experience in technical support environment in a 24/7 TAC, NOC, or operations center environment
  • Experience network troubleshooting in a 24/7 operations center
  • Experience working with fiber-based networking, including Fiber Internet Access, High-Speed Data, Ethernet, Managed WiFi Services, Enterprise Trunking, Hosted Voice, and Enterprise TV Services
  • Familiarity with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC plant and delivery system, routing protocols and policies, Wi-Fi, and VoIP platforms
  • Skilled in troubleshooting technical issues, failed equipment, facility issues, and escalating as appropriate to provide quality service

Desired Qualifications:

  • A+, Network+, or CCNA certification
  • Experience working in a team environment
  • Ability to thrive under pressure, making decisions independently, resolving issues, and demonstrating a sense of urgency


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