Enterprise Network Operations Engineer
1 week ago
At TEKsystems, we are seeking an experienced Enterprise Network Operations Engineer to join our team. The ideal candidate will have a strong background in network troubleshooting and a passion for delivering exceptional customer service in a fast-paced 24/7 operations center environment.
Key Responsibilities:
- Provide technical support to business clients via phone, email, and chat
- Troubleshoot complex network issues, escalating as necessary to ensure timely resolutions
- Collaborate with internal teams, such as NOC, Network Engineering, and Field Operations, to resolve issues
- Document complex technical issues for repair teams and maintain accurate databases
- Improve department processes and technologies through root cause analysis
Requirements:
- Experience in technical support environment in a 24/7 TAC, NOC, or operations center environment
- Experience network troubleshooting in a 24/7 operations center
- Experience working with fiber-based networking, including Fiber Internet Access, High-Speed Data, Ethernet, Managed WiFi Services, Enterprise Trunking, Hosted Voice, and Enterprise TV Services
- Familiarity with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC plant and delivery system, routing protocols and policies, Wi-Fi, and VoIP platforms
- Skilled in troubleshooting technical issues, failed equipment, facility issues, and escalating as appropriate to provide quality service
Desired Qualifications:
- A+, Network+, or CCNA certification
- Experience working in a team environment
- Ability to thrive under pressure, making decisions independently, resolving issues, and demonstrating a sense of urgency
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