Customer Service Representative

4 weeks ago


New Haven, Connecticut, United States The UPS Store The Shops At Yale #5105 Full time

JobDescriptionbrbrAtTheUPSStoreTheShopsAtYale#5105,weareseekingahighlyskilledandcustomer-focusedindividualtojoinourteamasaCenterAssociate.brbr**KeyResponsibilities:**brbr*Deliverexceptionalcustomerservicetoallretailcustomersbyreceivingandprocessingpackagesforcouriershipmentbr*Operatecopiers,faxmachines,bindingequipment,laminatingmachines,andpoint-of-saledeviceswithexpertisebr*Provideaccurateinformationonourarrayofproducts,services,andbest-valueoptionstovaluedcustomersbr*Exhibitconfidencebyknowingbestpracticesrelatedtotheindustrybrbr**IdealCandidate:**brbr*Previousretailsalesexperiencebr*Strongcomputerandinternetskillsbr*HighschooldiplomaorGEDbr*Friendlyandgenuinelyhelpfuldemeanorbr*Professionalappearancebr*Fastlearnerwhomakesanefforttolearnallaspectsofthebusinessintheshortestpossibletimebrbr**Responsibilities:**brbr*Deliveroutstandingcustomerservicetowalk-incustomersandtelephoneinquiriesbr*Continuouslypracticegoodlisteningskillswithcustomers,UPSStoreteammembers,andleadershipbr*Takeownershipofthecustomer'sshippingneedsandofferviablesolutionsbr*Takeactiontolearnallproductandserviceofferings,alternativesolutions,andindustrytrendsbr*Operateallequipment,software,anddevicesinanexpertfashionandbewillingtoteachothersbr*Maintainaclean,organized,andsafeworkingenvironmentbr*Performotherdutiesasassignedbrbr**Qualifications:**brbr*HighschooldiplomaorGEDrequiredbr*Strongcomputerskills,includingMicrosoftOfficeandAdobeSuitesbr*Outstandingphoneskillsbr*Strongverbalandwrittencommunicationskills,includingspellingandmathbr*Prompt,reliable,andresponsiblebr*Abletolift40+pounds



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