Bike Shop Service Leadership Role

6 days ago

Minneapolis, Minnesota, United States Erik's Bike Shop Full time

We are seeking an experienced Service Manager to lead our service department in Saint Louis Park, MN. As a key member of our team, you will be responsible for driving store performance, managing service operations, and developing staff.

Job Description

The Service Manager is a full-time non-exempt position that reports directly to the Store Manager. The primary responsibilities of this role include:

  • Driving Store Performance: Demonstrate and motivate service staff to exceed customer expectations and drive performance to the highest level. Motivate staff to keep repair times to a minimum while maintaining high-quality standards. Promote Erik's mission, values, and standards.
  • Managing Service Operations: Create and monitor the daily repair schedule. Track and order service supplies and repair parts. Ensure service policies and procedures are adhered to and operations are efficient and safe. Partner with the Store Manager to ensure the service department is operating at the highest level. Create and maintain relationships with Erik's staff and vendors.
  • Developing Staff: Encourage service staff to engage and create a positive atmosphere for Erik's customers and employees. Continually coach staff to improve customer service, maintenance techniques, and sales skills. Works closely with Erik's Training Department to develop solutions for individual needs. Assist the Regional Manager in identifying and developing future Service Managers.

To succeed in this role, you must have:

  • A successful track record as a mechanic at Erik's.
  • Exceptional interpersonal and relationship-building skills, coupled with strong written and verbal communication skills.
  • Strong customer service focus.
  • Ability to manage, inspire, and lead a team.
  • Solid understanding of bicycle repair and maintenance.
  • Knowledge of computers and technology.
  • Excellent organizational and time management skills.
  • Dedication to getting the job done.

This is a dynamic role that requires flexibility and adaptability. If you are passionate about delivering exceptional customer service and leading a team, we encourage you to apply.

Estimated salary range: $55,000 - $65,000 per year, depending on experience.

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