Transmission Engineer

7 days ago


Anchorage, Alaska, United States Swickard Auto Group Full time

Role Overview

As a Transmission Expert at Swickard Auto Group, you will play a crucial role in ensuring the smooth operation of our service department. Your expertise in diagnosing and repairing complex automotive problems will be invaluable in maintaining our high level of customer satisfaction and loyalty.

Responsibilities

• Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions
• Utilize diagnostic tools and equipment to pinpoint problems (scanners, multimeters, pressure gauges, etc.)
• Conduct thorough inspections of various vehicle systems (engine, transmission, brakes, electrical, etc.)
• Prepare repair plans outlining necessary repairs and estimated costs, obtaining customer authorization before proceeding
• Repair and replace faulty components following service manuals and manufacturer specifications
• Test repairs to ensure functionality and safety
• Document all repairs and parts used on service orders

Customer Service

• Interact with customers in a professional and courteous manner, explaining technical issues in an understandable way
• Provide accurate estimates and timelines for repairs
• Keep customers updated on service progress and address any concerns promptly

Technical Skills and Knowledge

• Possess a strong understanding of automotive systems, including their operation, diagnosis, and repair
• Stay up to date on new technologies and repair procedures through training and certifications
• Perform a wide range of repairs, from basic maintenance to complex engine or transmission overhauls (depending on experience)
• Proficient in using various diagnostic tools and automotive repair equipment
• Maintain a clean and organized work area, adhering to safety protocols

About Us

Swickard Auto Group is a hospitality company that happens to sell cars, parts, and service. Our mission is to revolutionize the car-buying experience and provide exceptional customer service. We are committed to creating a positive and efficient work environment within our service department.



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