Retail E-Commerce Director
7 days ago
We are seeking an experienced Retail E-Commerce Manager to oversee the day-to-day operations of our E-Commerce business, marketing and social media. As a key member of our team, you will be responsible for developing and implementing e-commerce strategies aligned with our company's goals to drive online sales, customer acquisition and retention.
Key Responsibilities:- Develop and implement e-commerce strategies to drive online sales and customer engagement.
- Oversee the functionality, design and user experience of our E-Commerce platform, analyzing website metrics and user behavior to improve conversion rates and optimize the customer journey.
- Manage the online product catalog, ensuring accurate and consistent information across all platforms.
- Lead the management of our @shopwwii Instagram and Facebook accounts, collaborating with the Marketing Department to create engaging content and grow our online presence.
- Collaborate with the Director of Retail Services to ensure proper inventory management, order fulfillment and shipping processes for online orders.
- Minimum 2 years of retail management experience, preferably in e-commerce.
- High school diploma or equivalent required; some college preferred.
- Excellent communication and interpersonal skills, with ability to work effectively with customers, supervisors and colleagues.
- Basic mathematical skills and knowledge of e-commerce hosting platforms, HTML and Photoshop.
- Able to work overtime during special events or as needed.
The National WWII Museum is a world-class museum dedicated to preserving the American experience in World War II. We offer competitive wages and a comprehensive benefits package, including medical insurance, dental and vision insurance, flexible spending account, 401(k) matching and more.
We are committed to diversity and inclusion, and welcome applications from qualified candidates from diverse backgrounds. If you require accommodations during the application process, please let us know.
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