Field Service Engineer

4 weeks ago

Baltimore, Maryland, United States Gerstel GmbH und Co KG Full time

We are seeking a skilled Field Service Engineer to join our US Service Department at GERSTEL, Inc. As a Field Service Engineer, you will be responsible for installing and providing support for our cutting-edge chemical analysis equipment across the Northeast region of the US and Canada.

The ideal candidate will have gas chromatography experience and a strong familiarity with analytical chemistry techniques. They will also possess mechanical aptitude, proactive problem-solving skills, and the ability to adapt to diverse situations.

Responsibilities will include performing on-site installation, repair, preventative maintenance, and qualification of GERSTEL instrumentation on GC-MS and LC-MS systems. The successful candidate will also diagnose issues, recommend corrective actions, and collaborate with customers to provide exceptional support and foster customer satisfaction.

GERSTEL offers comprehensive product training to ensure your success in this role. If you are passionate about helping customers and delivering exceptional customer support, we encourage you to apply.

Key Responsibilities:

  • Perform on-site installation, repair, preventative maintenance, and qualification of GERSTEL instrumentation on GC-MS and LC-MS systems.
  • Diagnose issues and recommend appropriate corrective actions.
  • Demonstrate mechanical aptitude and proactive problem-solving skills.
  • Collaborate with customers, offering exceptional support and fostering customer satisfaction.
  • Adapt and navigate diverse situations with resourcefulness and adaptability.
  • Uphold a strong familiarity with Analytical Chemistry techniques.

Requirements:

  • Gas Chromatography experience required.
  • Residence inside the continental United States required.
  • US Citizenship required.
  • Preferably 1-3 years of hands-on experience as a Service Engineer, especially involving analytical instrumentation.
  • Mass Spectrometry experience preferred.
  • Liquid Chromatography experience preferred.
  • Passion for helping customers and delivering exceptional customer support.
  • Proficiency in Analytical Chemistry principles.
  • Positive attitude, integrity, and a people-focused approach.
  • Mechanical aptitude and proactive mindset.
  • Ability and willingness to travel extensively (up to 75%) and stay overnight.

Work Environment:

This is a remote position that will be based in a home office with remote travel to customer sites. Overnight travel will be required.

Benefits and Perks:

  • Benefits eligibility begins on the 1st of the month after your start date.
  • 100% Company-paid Health Insurance.
  • 85% Company-paid Vision Insurance and Dental Insurance.
  • 100% Company-paid Life Insurance and Short-Term Disability Insurance.
  • 10+ Vacation Days for your first year of employment.
  • 10+ Paid Holidays.
  • 401(k).
  • Tuition Reimbursement Eligibility.
  • Ongoing Professional Development Training.

Who We Are:

GERSTEL, Inc. is an Equal Opportunity Employer. GERSTEL, Inc. does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. GERSTEL, Inc. participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security.

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