Food and Beverage Operations Manager
3 weeks ago
The Hotel Zamora, a luxurious boutique hotel located in a beautiful coastal area, is seeking an experienced Food and Beverage Manager. This role is responsible for overseeing the overall operation of the hotel's food and beverage operations, including managing front-of-house staff, purchasing inventory, and ensuring department profitability and guest satisfaction scores.
Key Responsibilities
- Assist in developing and implementing written F&B objectives and standards of practice with procedures for implementation
- Promote teamwork within the Food and Beverage department and between other departments to ensure smooth operations and quality service
- Supervise and manage front-of-house associates on all shifts, including staffing, scheduling, coaching, training, and evaluating
- Monitor the service of food and drinks to guests and customers, ensuring labor laws and health compliance regulations, customer satisfaction, and brand standards are followed
- Manage all Food and Beverage operations within the hotel, demonstrating a hands-on approach with overseeing the daily activities of staff
- Write and monitor work schedules, order and check shipment arrivals, and enforce cleaning schedules
- Rally team during heavy shifts, resolve conflicts, and ensure tasks are completed
- Manage multiple priorities and stay on top of numerous elements, including food standards, costs, safety, and ambiance
- Inspect equipment to determine repair or maintenance needs and cleanliness
- Assist the Executive Chef in menu planning, preparation, and presentation of food and drinks, and monitoring adherence to quality and safety standards
- Work closely with the executive chef and culinary team to provide and ensure efficient operation of the kitchen
- Oversee the planning, costing, and implementation of menus and wine lists
- Ensure ambiance and appearance of the dining room meets standards, including linens, napkins, silverware, table setup, centerpieces, and more
- Ensure dining room service is in compliance with all local, federal, and state regulations in relation to service, sanitation, and personnel
- Supervise and coordinate set-up and execution of internal and external events throughout the property
Requirements and Qualifications
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations
- Has an eye for detail and creativity to develop the food and beverage experience
- Able to demonstrate excellent written and verbal communication in English
- Proficiency with computers and computer programs, including Microsoft Word, Excel, and Outlook
- Minimum of 2 years of management experience, preferably in a restaurant, club, hotel, or service industry
- Ability to work long shifts for special events and large crowds
- Sound knowledge of restaurant management software
- Excellent verbal, written, and presentation skills; ability to communicate effectively with community partners, vendors, and internal divisions
- A passion for the mission, vision, and values of Sherman Associates
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