Customer Experience Ambassador

3 days ago


Decatur, Illinois, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and ensuring the smooth operation of our store.

Key Responsibilities
  • Customer Experience: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Engage in friendly conversation and ask open-ended questions to learn about customers' project needs.
  • Sales and Service: Process customer transactions efficiently and professionally. Use product knowledge to drive sales and suggest services to customers.
  • Store Operations: Assist with opening and closing procedures, ensure store compliance, and maintain a high level of productivity and attention to detail.
Requirements
  • Education: High School Diploma or equivalent
  • Experience: 1+ years of supervisory experience in a customer-centric environment
  • Availability: Part-time status requires open availability, including days, evenings, weekends, and holidays
What We Offer
  • Medical, Dental, and Vision Benefits
  • Company-paid Life Insurance
  • Tuition Reimbursement
  • Team Member Discount


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