Digital Readiness Program Manager

4 weeks ago


Austin, Texas, United States Apple Full time
Job Summary

We are seeking a highly skilled Digital Readiness Program Manager to join our AppleCare Digital team. As a key member of our organization, you will be responsible for ensuring a well-coordinated New Product Introduction (NPI) process, championing customer-centric solutions, and coordinating post-launch digital insights.

This role requires a strong analytical mindset, excellent communication skills, and the ability to influence and partner with multiple teams. If you have a passion for customer satisfaction and continuous improvement, we encourage you to apply.

  • Lead the development and implementation of NPI strategies and processes.
  • Collaborate with cross-functional teams to identify and influence opportunities for improvement.
  • Provide context-specific insights to inform product quality and design decisions.

Requirements

  • BS in business or engineering, or equivalent experience.
  • 5-7 years of work experience as a project/program manager in NPI, customer support, or product quality.
  • Ability to combine analytical thinking with business acumen.

Preferred Qualifications

  • Master's Degree in a related field.
  • 8-10 years of work experience as a project/program manager in a related field.
  • Prior experience with digital projects and data analysis.


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