Customer Service Manager

3 days ago


Portland, Oregon, United States BankTalent HQ Full time
{"Responsibilities": "

As a key member of our team at BankTalent HQ, you will be responsible for leading daily branch operations, including management of Tellers and Customer Service staff. Your expertise will be crucial in ensuring the branch runs smoothly and efficiently, meeting the high standards of our customers and the bank.

Key responsibilities include:

  • Managing branch staff, including hiring, termination, reviewing, and counseling.
  • Reviewing work schedules and ensuring adequate coverage.
  • Maintaining branch compliance with all bank policies and procedures.
  • Preparing the branch for internal audits.
  • Monitoring branch service levels and coaching staff to achieve optimal results.
  • Responding to complex customer complaints and questions.
  • Opening and closing the branch.
  • Communicating and managing promotional campaigns and product initiatives.

"}, "Qualifications": "

To succeed in this role, you will need:

  • A college degree and 5+ years of related banking experience, including operations and customer service management.
  • Strong customer service, relationship-building, sales, and supervisory skills.
  • Ability to make sound decisions, build relationships, and work with various clients, employees, and management.
  • Ability to set and maintain high-quality work standards.
  • Good communication skills, both verbal and written.
  • Knowledge of computer programs, including Microsoft Office Suite.

"}



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