Asset Protection Specialist
3 weeks ago
About the Role:
Carter's/OshKosh is seeking an Asset Protection Specialist to join our team. As an Asset Protection Specialist, you will be one of the first faces of the brand for growing families. You will congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey.
Key Responsibilities:
- Support shrink reducing initiatives, including safety, security, theft, and operational loss
- Train store team on customer service behaviors and asset protection tools, resources, and reporting
- Identify, track, and communicate external theft trends, causes, and resolutions
- Build and maintain working relationships with internal and external business partners to gather market data on theft trends and resolution resources
- Assist with prosecuting known theft incident through timely response and proactive case building, including mandated court appearances
- Welcome customers with a warm greeting and provide assistance with our great product styles, features, and benefits
- Become a product and brand expert of Carters, OshKosh, Little Planet, and Skip Hop to help families navigate every moment from preemie to size 14
- Provide excellent customer service with an enthusiastic and visible presence on the salesfloor
What We Love About Our Team Members:
- A positive and solutions-oriented mindset
- Demonstrated customer service/engagement skills, including deescalating customer incidents
- Effective and professional verbal and written communication skills
- The ability to manage and prioritize multiple tasks at once
Benefits:
- Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool.
- Benefits and perks that make life better, including full and part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more
- Advance You Program helps earn a GED or a bachelors degree tuition-free or learn English as a second language
- The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career.
- Development programs to help you grow in your current role and beyond. Whether you're looking to join us for a season or a long-term career, you can grow at Carters.
About Us:
Carter's/OshKosh is the largest North American apparel retailer exclusively for babies and young children, encompassing Carters, OshKosh Bgosh, Skip Hop, and Little Planet brands. We're a company that values our team members and provides opportunities for growth and development. We're committed to creating a diverse environment and are proud to be an equal opportunity employer.
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