Technical Localization Solutions Expert

1 week ago

Boston, Massachusetts, United States Smartcat Full time

About Smartcat

Smartcat is revolutionizing the multilingual content industry with its innovative Language AI platform, addressing the diverse needs of global enterprises. This $100+ billion market is currently served by tens of thousands of agencies, resulting in a highly fragmented and inefficient supply chain, high costs, unacceptable turnaround times, and quality issues.

The traditional method of insourcing translations or creating multilingual content using highly qualified internal resources solves the quality problem but can't scale, is costly, and slow. Smartcat changes this equation with its AI-powered platform for enterprise end-users, delivering high-quality, instantaneous translations or generating new content in any language by tapping into a customer-specific multilingual content library.

The AI output is further refined through human editing by the client's internal reviewers or experts from Smartcat's embedded global marketplace of linguists and content editors. This feedback loop ensures consistent and customer-tailored results.

Over 1,000 global companies, including ~20% of the Fortune 1,000, trust Smartcat to communicate their innovations and ideas worldwide.

As a dynamic Series C company, Smartcat is growing at 130% YoY, thanks to its strong product-market fit and high-performing team.

Your Mission

You will partner with our Customer Success Managers and Account Executives in complex and technical engagements to deliver technical solutions that meet clients' unique needs. Your mission is to understand clients' requirements and technical challenges, designing and implementing solutions that leverage the full potential of our platform to enable them to achieve their localization goals.

Key Outcomes

  • You will become familiar with the product and its capabilities within the first three months, delivering technical demos and preparing responses to technical questions, questionnaires, RFIs, and RFPs.
  • You will work with our sales teams to engineer value for our customers, identify customer pain points, and provide localization and technical support while qualifying opportunities and supporting technical buyers.
  • You will support technical sales processes, help close deals, provide quotes, and proofs of value (POVs) sometimes outside the product's current capabilities.
  • You will work with our clients to produce SOWs and ensure the best client onboarding for our customers.
  • You will also provide regular feedback to our product teams on clients' needs and opportunities for innovation.

Requirements

  • Strong technical presales experience, ideally within a SaaS environment.
  • Advanced technical skills, including understanding and troubleshooting complex technical problems and designing custom solutions.
  • A background in localization, with a deep understanding of localization workflows and processes, and knowledge of localization engineering, including experience with localization tools, formats, and best practices.
  • Strong research and analytical skills, identifying and analyzing technical challenges and opportunities.
  • Excellent communication skills, communicating technical concepts and solutions to both technical and non-technical stakeholders.
  • Strong negotiation and influencing skills, managing client expectations and persuading stakeholders.
  • Excellent teamworking skills, collaborating effectively with colleagues and clients in a fast-paced, dynamic environment.
  • A data-driven approach, justifying decisions using concrete metrics.
  • Integrity and full commitment.
  • Growth mindset.
  • Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough.
  • Openness to constructive feedback and the opinions and ideas of others.

Why Join Smartcat?

  • We are a fully remote team of 200+ enthusiastic people spread across 30+ countries, offering a flexible work environment.
  • We're innovating a $100 Billion industry, enabling enterprise end-users to stop using traditional outsourcing methods and start enjoying an easy-to-use, AI-powered SaaS.
  • You'll drive changes in how the global language industry operates, improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide.
  • You'll be part of a rocketship to scale up 10x and beyond together, exceeding $100M in ARR and $1B in valuation.
  • Our culture values respect, appreciation, and inclusion, welcoming everyone and fostering an environment where team members can be their authentic selves at work.

Estimated Salary: $120,000 - $180,000 per year

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