Senior Information Systems Specialist

3 weeks ago

Arlington, Virginia, United States Conceras Full time
Key Responsibilities

The position requires a highly skilled systems administrator to provide advanced support services for the Department of State's Foreign Service Institute. The ideal candidate will have expert-level knowledge of systems administration, desktop support, and leadership capabilities.

Key responsibilities include:

  • Performing all duties of the Systems Administrator position, including LAN system administration, Active Directory management, software/hardware installation, troubleshooting, and problem resolution.
  • Acting as the Alternate Key Program Manager (KPM) when the KPM is unavailable, managing the project in accordance with contract requirements.
  • Overseeing help desk operations, supervising help desk staff, assigning tasks, and ensuring timely resolution of user issues.
  • Generating clear, error-free reports and documentation, including weekly status reports, system documentation, and user guides.
  • Ensuring adherence to Department of State Diplomatic Security Configuration Standards and implementing security best practices for FSI networks.
  • Providing expert knowledge of FSI Desktop support services.
  • Utilizing appropriate judgment to provide exceptional customer support to FSI staff, faculty, and students in a professional manner.
  • Interfacing with high-level government officials, contractors, and stakeholders, providing technical expertise and maintaining positive relationships.
  • Supporting FSI's LAN/WAN environment, including over 2,800 desktops and 80 servers in Active Directory, and virtualized environments.
  • Conducting information assurance scanning and vulnerability assessments using tools such as Tenable, Web Inspect, and Tripwire.
  • Ensuring compliance with the Department of State's IT and security policies, maintaining network integrity, and applying software updates and patches as required.
  • Mentoring and training new systems administrators, providing leadership in technical and operational matters.
Qualifications and Requirements

The ideal candidate will possess:

  • Active Top Secret security clearance.
  • 10+ years of experience in systems administration, including desktop support services in government environments.
  • Specific knowledge of FSI operations, infrastructure, and the integration of educational technology.
  • Expertise in managing Windows-based LANs, Active Directory, server environments, and desktop configurations.
  • Proficiency in information assurance tools and security best practices, including vulnerability scanning.
  • Ability to troubleshoot and resolve hardware/software issues promptly and efficiently.
  • Proven ability to lead help desk teams, assign tasks, and mentor staff.
  • Strong written and verbal communication skills, with the ability to produce detailed and error-free reports.
  • Experience interfacing with high-level government personnel and contract staff.

Work Environment and Conditions

The position is located in Rosslyn, VA, and requires standard operating hours with potential after-hours support for emergencies and planned maintenance.

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