IT Service Management Leader

1 week ago


St Louis MO USA, United States Futran Tech Solutions Pvt. Ltd. Full time
Job Description:

Futran Tech Solutions Pvt. Ltd. is seeking a highly skilled IT Service Management Leader to join our team in St Louis. As an ITIL Incident/Problem Manager, you will play a critical role in ensuring seamless service delivery and maintaining high levels of customer satisfaction.

Key Responsibilities:
  • Incident Management: Develop and implement effective incident response procedures to minimize downtime and ensure timely resolution.
  • Problem Management: Analyze and resolve underlying issues to prevent future incidents and improve overall service quality.
  • Process Improvement: Continuously monitor and enhance incident management processes to drive efficiency and effectiveness.
  • Communication: Collaborate with stakeholders to provide clear and concise updates on incident status and progress.
Requirements:
  • Bachelor's degree in Computer Science, IT, or related field; or equivalent work experience.
  • 3-5 years of relevant experience in IT service management, including ITIL or ITOM frameworks.
  • Proven expertise in event monitoring, incident/problem management, and technical operations/support.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement.
  • Excellent communication and interpersonal skills, with experience working with cross-functional teams.
Preferred Qualifications:
  • ITIL Foundations certification.
  • Experience working with ServiceNow Platform.
  • Background in financial services or highly regulated industries.
What We Offer:
  • A competitive salary range of $120,000 - $180,000 per annum.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.


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