Hospitality and Support Specialist

5 days ago


Nutley, New Jersey, United States Apex Heart and Vascular Center Full time

At Apex Heart and Vascular Center, we prioritize delivering top-notch patient care. As a key member of our team, the Patient Care Concierge ensures a positive patient experience.

Compensation Package

This full-time position offers a competitive salary range of $55,000 - $70,000 per year, commensurate with experience.

The ideal candidate will possess strong communication skills, be able to establish effective relationships with patients and families, and have prior experience in customer service.

Primary Responsibilities
  • Facilitate smooth patient check-in/check-out processes.
  • Address patient concerns and provide detailed information about services.
  • Strategically manage patient reviews on Google to boost patient satisfaction.
  • Respond to reviews and resolve issues to enhance patient satisfaction.
  • Create and administer patient feedback surveys.
  • Analyze survey data to pinpoint areas for improvement.
  • Deliver exceptional customer service with professionalism and empathy.
  • Respond promptly to patient inquiries and requests.
  • Serve as the primary point of contact for patients and families.
  • Maintain accurate patient records and ensure confidentiality.
Essential Qualifications
  • Strong communication skills.
  • Effective relationship-building abilities.
  • Prior experience in customer service.
  • Proficiency in managing online reviews and conducting surveys.
  • Exceptional interpersonal skills.
  • Knowledge of healthcare terminology and procedures is a plus.
  • A high school diploma or equivalent is required; an associate's or bachelor's degree in hospitality or a related field is preferred.


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