Guest Experience Associate

21 hours ago


Parsippany, New Jersey, United States Marriott International Inc Full time
Job Summary

We are seeking a skilled Guest Experience Specialist to join our team at Courtyard Parsippany. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions throughout their stay.

Key Responsibilities
  • Process operational needs and address guest requests in a timely and professional manner
  • Take ownership of the guest experience in main hotel areas, demonstrating a "guest first" mindset
  • Empower guests to navigate their stay, providing personalized recommendations and assistance
  • Complete reports and maintain accurate records to ensure seamless operations
  • Deliver quality meals and share local highlights with guests
Requirements
  • High school diploma or equivalent required
  • No related work experience necessary
  • No supervisory experience required
  • Marriott International is an equal opportunity employer, committed to diversity and inclusion
About Marriott International

Courtyard is a brand that empowers guests to do their best work, begin their purpose, and belong to a global team. We are passionate about delivering exceptional guest experiences and creating memorable moments for our guests.



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