Collections and Recovery Specialist for Student Loans

7 days ago


Lincoln, Nebraska, United States Nelnet Full time

Nelnet is a leading provider of student loan services, professional services, and consumer finance solutions. We're committed to enriching lives through our innovative approach and customer-centric philosophy.

As a Collections and Recovery Specialist, you'll play a critical role in protecting assets by collecting delinquent student loans. You'll use your strong communication skills to initiate manual outbound collection attempts via auto-dialer, as well as handle incoming calls.

We offer a competitive salary of $14.00 per hour, plus a commission plan of up to $1,250 per month. Our training program includes 3 weeks of intensive training from Monday to Friday, 8:00 am to 4:30 pm CST. After training, you'll work from 11:30 am to 8:00 pm CST, Monday to Friday.

To be eligible for this role, you must reside within a 60-mile radius of Lincoln, NE, Brownsville, TX, or Atlanta, GA.

Key Responsibilities:
  • Commit to our Performance Based Organization (PBO) and Easy To Do Business With (ETDBW) philosophy
  • Contribute to Continuous Process Improvement
  • Contact borrowers via telephone, mail, and email to establish payment arrangements
  • Determine the most appropriate plan of action to resolve past due accounts
  • Provide pertinent account information and history to educate borrowers about outstanding delinquencies
  • Update demographic and additional information on borrower accounts via our servicing system
Requirements:
  • High school degree or equivalent required
  • 2 years of customer service, collection, and general work experience preferred

You'll enjoy a comprehensive benefits package, including medical, dental, vision, HSA, FSA, earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.



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