Floor Manager

4 weeks ago

Austin, Texas, United States The Kitchen - Austin Full time
Job Summary

The Floor Manager is a key member of our team at The Kitchen - Austin, responsible for leading the successful operation of our front-of-house (FOH) and back-of-house (BOH) staff. This role requires a strong leader who can embody our restaurant's values and culture, while maintaining a warm and inviting atmosphere for our guests.

Key Responsibilities
  • Lead the FOH staff in the successful operation of service, ensuring exceptional guest experiences and maintaining high standards of service quality.
  • Train, supervise, and manage all FOH staff, allocating tasks and determining systems to maintain proper service standards.
  • Enforce company policies, including those related to staff conduct, and appraise FOH staff productivity and efficiency.
  • Assist with candidate interviews, new-hire selection, and recommendations for hiring, firing, advancement, and promotion of FOH staff.
  • Create a positive work environment for all FOH staff, promoting cohesive teamwork and resolving disputes when they arise.
  • Manage service approximately five shifts each week, including opening/closing the restaurant, leading comprehensive pre-shifts, and preparing and sending daily shift reports.
  • Ensure compliance with operational standards, health department regulations, and all federal/state/local laws, following and enforcing company policies and procedures.
  • Communicate with Executive Chef and/or Chef on Duty about all kitchen-related issues, menu changes, and updates relating to service.
  • Develop business management and accounting skills by training with the Executive Chef, managing restaurant inventory and scheduling.
  • Ensure positive guest service in all areas, promptly investigating and resolving complaints concerning service and food quality.

Requirements
  • Self-discipline, initiative, leadership ability, and outgoing nature.
  • Must be able to operate effectively as part of a team and communicate clearly.
  • Strong computer skills; proficient in Microsoft Excel and Word, Toast POS, Sling scheduling, and Paycor platforms.
  • Three (3) years of experience in a supervisory position for a full-service, high-volume, upscale dining restaurant or other food and beverage establishment with a similar capacity and clientele preferred.
  • Current Food Handler permit and ServSafe certification.
  • Having directly supervised 30 employees.
  • The ability to work evenings, weekends, and holidays.
  • Must be at least 18 years of age.

Working Conditions
  • Ability to perform all functions at the restaurant level.
  • Work with hot, cold, and potentially hazardous equipment as well as operating office equipment.
  • Frequently required to walk, stand; use hands I'm to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell.
  • May be required to work in very warm or cold conditions for an extended period of time.
  • Occasionally required to climb or balance and stoop, kneel, and crouch.
  • Regularly lift and /or move up to 45 pounds, frequently lift and/or move up to 45 pounds, and occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits
  • Competitive salary
  • PTO and Paid Sick Time
  • Health, vision, and dental insurance
  • 401K retirement plan with employer match
  • Short-term and Long-term disability insurance
  • Wellness reimbursement program
  • Store discount
  • Educational Reimbursement
  • Advancement Opportunities
  • Great Company Culture and Community Involvement

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