Data Center Support Specialist
4 days ago
Data Center Support Specialist
Nesco Resource is seeking an experienced Data Center Support Specialist to join our team in the Portland area. As a key member of our support team, you will be responsible for providing primary operations in customer data centers.
About the Role
The Data Center Support Specialist will be responsible for supporting customers, providing routine maintenance oversight and monitoring of Data Center Infrastructure. This includes installations, responding to Customer and Data Center Infrastructure alarms, delivering high-level Customer Satisfaction, and completing timely and accurate Support Tickets.
Main Responsibilities:
- Provide 1st & 2nd level support to assist in the diagnosis and resolution of customer incidents.
- Develop, enhance, and maintain documentation for use in problem analysis and resolution (Includes RCAs and follow-up).
- Register customers into the site Security Access Control System, sign-in vendors and visitors to provide access and escort to the facility and data hall.
- Perform Remote Hands services for customers including hardware installation, power strips, rails, cable management, and customer equipment troubleshooting/reboots.
- Support Service Order installation and cross-connect troubleshooting.
- Perform installation, termination, testing, and labeling of cross connects and provide remote hands services.
- Perform Security and facility walkthroughs/rounds.
- Perform Installation of cage, cabinets, cabling, and fiber tray.
- Available during unscheduled days or shift times for emergency coverage.
- Participate in Infrastructure MOP's and proper execution.
- Properly receive and log items in and out of Shipping & Receiving.
- Some college preferred.
- 2+ years' hands-on Telecommunications or Data Center experience.
- Operational experience with security systems, Client, monitoring, and performance.
- Proficient with cross connect circuit troubleshooting, media, and test equipment.
- Fundamental understanding of data center best practices and cabling standards.
- Timely Data Center infrastructure equipment alarm acknowledgement and response.
- Excellent written and spoken interpersonal communication skills.
- Generate, update, and resolve support tickets with direction from senior staff as needed.
- Ability to work independently, adjust priorities, and handle multiple projects.
- Exhibit quality workmanship for all tasks and maintain Data Center space cleanliness.
- Basic understanding of data center electrical power generation and distribution, mechanical support equipment such as HVAC, uninterruptible power supply (UPS), fire detection and suppression, building management, and security systems.
- Knowledgeable and capable with Security Access Control System and NOC monitoring applications.
- Proficient in MS Office, Email, and Monitoring System reporting tools.
$65,000 - $80,000 per year, depending on experience.
Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status.-
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