Automotive Service Operations Manager

5 days ago


Utica, New York, United States O'Reilly Auto Parts Full time

Compensation Pay Range: $15.00 - $21.00

About O'Reilly Auto Parts

We're a leading auto parts retailer with a proven track record of growth and stability.

Salary and Benefits

Competitive wages, paid time off, stock purchase plan, 401k with employer contributions starting day one, medical, dental, and vision insurance with optional flexible spending account (FSA), team member health/wellbeing programs, tuition educational assistance programs, and opportunities for career growth.

Job Description

The Automotive Service Operations Manager oversees daily activity to ensure customers receive accurate and timely order deliveries. This role works with installers/professional customers to develop sales relationships, takes customer orders over the phone and online, invoices customer orders, directs efforts to accurately pick and stage parts for delivery, and routes delivery specialists.

Key Responsibilities
  • Work with installers/professional customers to develop sales relationships
  • Take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists
  • Ensure delivery vehicles are serviced and maintained according to company standards
  • Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store
  • Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly
Requirements

Strong background in mechanics, above average communication skills, hands-on knowledge of automotive repairs, ASE certification, and fluency in multiple languages (Spanish is highly desired).



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