Help Desk/IT Support Professional
7 days ago
Inframark seeks a highly skilled Help Desk/IT Support Professional to join our team in providing exceptional desktop and network services. As a key member of our IT infrastructure support team, you will play a crucial role in delivering high-quality service and support to our staff.
This is an exciting opportunity for a motivated individual to work in a fast-paced business environment, utilizing your technical expertise to resolve complex issues and improve operational efficiency.
Responsibilities- Provide day-to-day hands-on technical support at our Horsham, PA facility and remote assistance to Inframark staff at other locations.
- Maintain the SLAs outlined by the business, resolving onsite and remote site service desk tickets.
- Ensure a high level of customer service across all Inframark offices.
- Implement and maintain documented IT standards and processes.
- Demonstrated success in transforming and improving efficiencies in Service Desk operations.
- Solid understanding of ITIL practices, principles, and methodology.
- Ability to coordinate between IT Help Desk and other IT support teams.
- Strong interpersonal skills, detail-oriented, and able to manage multiple tasks simultaneously.
- Proficient in Microsoft Office 365 Suite of applications.
- Working knowledge of Microsoft Active Directory, Exchange, Windows networking, LAN/WAN networking, and site-to-site VPN basics.
- Hardware/software refreshes/maintenance/upgrades.
- Advanced knowledge of Windows Operating Systems (Windows 7 & Windows 10).
- Excellent communication and customer service skills.
- An estimated salary range of $65,000 - $90,000 per year, dependent on qualifications and experience.
- A dynamic and supportive work environment.
- Ongoing training and professional development opportunities.
- A comprehensive benefits package.
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