Help Desk/IT Support Professional

7 days ago


Katy, Texas, United States Inframark Full time
Overview

Inframark seeks a highly skilled Help Desk/IT Support Professional to join our team in providing exceptional desktop and network services. As a key member of our IT infrastructure support team, you will play a crucial role in delivering high-quality service and support to our staff.

This is an exciting opportunity for a motivated individual to work in a fast-paced business environment, utilizing your technical expertise to resolve complex issues and improve operational efficiency.

Responsibilities
  • Provide day-to-day hands-on technical support at our Horsham, PA facility and remote assistance to Inframark staff at other locations.
  • Maintain the SLAs outlined by the business, resolving onsite and remote site service desk tickets.
  • Ensure a high level of customer service across all Inframark offices.
  • Implement and maintain documented IT standards and processes.
Requirements
  • Demonstrated success in transforming and improving efficiencies in Service Desk operations.
  • Solid understanding of ITIL practices, principles, and methodology.
  • Ability to coordinate between IT Help Desk and other IT support teams.
  • Strong interpersonal skills, detail-oriented, and able to manage multiple tasks simultaneously.
  • Proficient in Microsoft Office 365 Suite of applications.
  • Working knowledge of Microsoft Active Directory, Exchange, Windows networking, LAN/WAN networking, and site-to-site VPN basics.
  • Hardware/software refreshes/maintenance/upgrades.
  • Advanced knowledge of Windows Operating Systems (Windows 7 & Windows 10).
  • Excellent communication and customer service skills.
What We Offer
  • An estimated salary range of $65,000 - $90,000 per year, dependent on qualifications and experience.
  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • A comprehensive benefits package.


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