Lease Agreement Specialist
3 days ago
Aarons is a leading provider of lease-to-own solutions, helping customers achieve homeownership through our innovative programs.
Salary RangeThe salary for this role is estimated to be between $13 and $25 per hour, based on national averages for similar positions in the United States. An employee's pay position within this range will be determined by factors including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, collective bargaining agreements, and business needs.
Job DescriptionWe are seeking a motivated Lease Agreement Specialist to join our team. As a key member of our customer-facing staff, you will serve as a coach to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.
- Main Responsibilities:
- Build relationships with customers over the phone and face-to-face to help them achieve their goals
- Demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations
- Maintain updated customer information in our store computer system and document all customer payment appointments
- Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Uphold the Aarons Brand and protect company assets
- Proficient computer skills
To be successful in this role, you will need:
- Two years of retail/customer service experience
- Proper telephone etiquette
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
- High school diploma or equivalent required; associate's degree preferred
- Valid state driver's license and compliance with the Company's Driver Qualification Policy
We offer a competitive compensation package, including benefits such as health insurance, paid time off, and opportunities for professional growth and development.
Other RequirementsPlease note that an employee's pay position within the salary range will be based on several factors, including but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. By applying, you consent to your information being transmitted by HourlyJobsNearMe to the Employer, as data controller, through the Employer's data processor SonicJobs.
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