Patient Access Liaison
4 weeks ago
- About the Role:
- Geisinger Health System seeks a Patient Access Liaison to join our team. As a Patient Access Liaison, you will serve as the first point of contact for patients, providing exceptional customer service and ensuring a positive experience. Key responsibilities include registering patients, processing insurance information, and communicating with patients regarding their accounts.
- Responsibilities:
- Front-line support for the department, coordinating and performing office activities in an effective and efficient manner. Greet and register incoming patients, support the patient check-out process, and schedule future appointments as applicable.
- Responsible for checking patients in for appointments and accurately verifying demographics. Ensure all check-in procedures are completed and monitor patient wait times, communicating changes to the patient as necessary.
- Read and interpret insurance responses. Understand general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
- Ensure patients receive necessary disclosure and privacy information, obtain necessary legal and financial signatures. Communicate financial obligations to patients and collect fees at time of service as appropriate.
- Communicate the purpose of and complete all necessary regulatory forms with patients. Complete patient visits by scheduling any necessary follow-up appointments, including specialty or ancillary services as possible.
- Process multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints. Notify patients or guarantors of anticipated financial responsibility, including copays, deductibles, or coinsurances, and collect accordingly.
- Perform cash posting following department guidelines. Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
- Independently work through queues to ensure timely resolution of all accounts. Maintain productivity and quality performance expectations.
- Maintain high regard for confidentiality. Accurately perform medical record maintenance and releases. Assist with referrals and pre-certifications at the time of encounter. Properly utilize and maintain patient recall and reschedule lists.
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