IT Support Specialist
7 days ago
Aunt Martha's Health and Wellness is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring seamless access to our systems and applications.
Key Responsibilities- Provide top-notch customer service to end-users, resolving technical issues promptly and efficiently.
- Participate in new hire trainings, educating staff on IT policies and access management.
- Assist in the creation and maintenance of our IT Service Catalog.
- Configure and monitor the Intune MDM platform to ensure secure and efficient device management.
- Manage the IT portion of the employee onboarding process, including account and mailbox configuration, phone setup, and asset documentation.
- Implement and document end-user IT hardware, ensuring efficient execution and minimal downtime.
- Identify, analyze, and resolve basic incidents related to PCs, internet connectivity, and phones.
- Coordinate timely repair of PC and phone equipment covered by 3rd party vendor maintenance agreements.
- Assist with service desk-related on-site clinic needs and projects.
- Work with escalated issues involving ticketing software and resolve issues within set SLO/SLA timeframes.
- Meet service level objectives and participate in the rotating after-hours on-call schedule to ensure 24/7 support.
- Significant experience with Microsoft Office suite of products.
- Experience with Office 365 products and environment.
- Excellent organizational skills with the ability to multi-task.
- Effective communication skills, both written and oral, with users, staff, management, and external vendors.
- Familiarity with modern desktop or server operating systems, various software applications, and PC hardware.
- Understanding of mobile device configuration and support (iOS and Android).
- Exceptional hands-on and phone customer service skills, ensuring a positive customer experience.
- Ability to reset passwords in an Active Directory environment and add PCs to Active Directory.
- Ability to manage own time effectively and be prompt and punctual.
- Basic PC/laptop/mobile device troubleshooting skills.
- Two-Year Associate or BA/BS degree required or equivalent skills/certifications.
- Ability to lift 50 lbs.
- A+ technology certificate or equivalent experience.
- Experience working with vendors to procure new equipment and resolve billing issues.
- Experience with an IT-related ticketing system.
- Previous experience within an organization providing healthcare.
- Office environment with occasional travel to alternate locations.
- Hybrid work-from-home options.
Aunt Martha's Health and Wellness is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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