Alpha Professional Services Lead, Platform Solutions Expert

4 weeks ago


Étreux, Hauts-de-France, United States caia - Jobboard Full time
About the Role

We are seeking a highly skilled Alpha Professional Services Lead to join our team at State Street. As a key member of our Client Integration Group, you will be responsible for driving the global rollout of Jira and Confluence, including the creation and management of a standardized client deployment plan, client task workflows, customized client fields, and standardized management reports and dashboards.

Key Responsibilities
  • Meet with internal stakeholders to identify potential Jira projects and implement them, creating efficiencies in the client deployment process.
  • Perform requirements gathering, business process workflows, and process improvement for JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot meet user requests.
  • Conduct training for employees and new hires on the toolset regarding how to use the tools, new functionality, etc.
  • Produce regular progress/status reports on the global rollout of the toolset.
  • Serve as the first point of contact for our Alpha team for issues, questions, clarifications about Jira/Confluence.
  • Navigate complex client relationships, build strong business relationships, and manage expectations with client stakeholders.
  • Contribute to the definition of a standard implementation framework and continuous improvement of the model to drive efficiencies as adoption increases.
  • Become a product and platform SME on State Street's front-to-back platform.
Requirements
  • Experience in the financial business/investment industry.
  • Experience in administering program/project/product management tools.
  • Experience as a Jira/Confluence administrator or super-user.
  • Experience with advanced JIRA/Confluence concepts like project plan creation, workflow rules, roles and entitlements, centralized management reporting, etc.
About State Street

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

What We Offer
  • Competitive salary range: $120,000 - $202,500 Annual
  • Generous medical care, insurance, and savings plans
  • Flexible Work Program to help you match your needs
  • Access to a wealth of development programs and educational support
  • Tools to help balance your professional and personal life
  • Paid volunteer days
  • Matching gift program
  • Access to employee networks that help you stay connected to what matters to you

State Street is an Equal Opportunity Employer

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