Service Operations Manager

7 days ago


Delray Beach, Florida, United States Air-Ref Co. Inc. Full time
About the Role

We are seeking a highly skilled and experienced Service Operations Manager to join our team at Air-Ref Co. Inc.

This is a challenging and rewarding opportunity for a motivated individual to oversee the service operations of our company, ensuring the continued profitability and growth of our service department.

Key Responsibilities
  • Manage the daily dispatching and efficiencies of service technicians and department staff.
  • Oversee customer relations, billing, and warranty claims.
  • Supervise the service dispatcher and parts department.
  • Review service invoices, technician time cards, and pricing.
  • Maintain accurate records and reports on technician productivity and revenue.
  • Determine and set service inventory policies and pricing.
  • Secure work for the service department and generate revenue.
  • Maintain clean, stocked, and properly running service vehicles.
Performance Indicators
  • Average monthly technician revenue of $15,000 or more.
  • Minimal unproductive labor or lost time.
  • Improved technician efficiency and ability.
  • Low number of non-billable warranty calls.
  • High quality of technician paperwork.
  • Increase in maintenance agreements.
About Us

Air-Ref Co. Inc. is a locally owned and family-run business providing reliable residential and commercial HVAC, automation, refrigeration, and electrical services in Palm Beach County and Broward County.

We handle new construction and existing homes and businesses, offering expert and affordable installation, upgrades, seasonal maintenance, and repair services for all brands.



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