Customer Service Coordinator
3 weeks ago
SERVPRO of West Forsyth County is seeking a highly organized and customer-focused Dispatch Coordinator to join our team.
Key Responsibilities
- Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
- Review and maintain the scheduling software to ensure accurate routing
- Perform detailed and accurate data entry
- Receive incoming calls about past services, follow-ups on current projects, and general inquiries about the business
- Collaborate and assist with other departments as needed
Requirements
- High school diploma/GED (preferred)
- At least 2 years of customer service and/or office-related experience
- Prior dispatch experience preferred
- Ability to multitask and remain detail-oriented
- Knowledge of local geographical area is preferred
- Must be knowledgeable in relevant computer applications
What We Offer
- Competitive compensation
- Superior benefits
- Career progression
- Professional development
This is a sedentary role in a fast-paced office environment. Some filing is required, which would require the ability to lift files, open filing cabinets, and bend or stand as necessary. Ability to successfully complete a background check subject to applicable law.
As a Dispatch Coordinator, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.
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