Customer Service Coordinator

3 weeks ago


ValdeReuil, Normandie, United States SERVPRO of West Forsyth County Full time
Job Overview

SERVPRO of West Forsyth County is seeking a highly organized and customer-focused Dispatch Coordinator to join our team.


Key Responsibilities
  • Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
  • Review and maintain the scheduling software to ensure accurate routing
  • Perform detailed and accurate data entry
  • Receive incoming calls about past services, follow-ups on current projects, and general inquiries about the business
  • Collaborate and assist with other departments as needed

Requirements
  • High school diploma/GED (preferred)
  • At least 2 years of customer service and/or office-related experience
  • Prior dispatch experience preferred
  • Ability to multitask and remain detail-oriented
  • Knowledge of local geographical area is preferred
  • Must be knowledgeable in relevant computer applications

What We Offer
  • Competitive compensation
  • Superior benefits
  • Career progression
  • Professional development

This is a sedentary role in a fast-paced office environment. Some filing is required, which would require the ability to lift files, open filing cabinets, and bend or stand as necessary. Ability to successfully complete a background check subject to applicable law.


As a Dispatch Coordinator, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.



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