Verification of Benefits Specialist
3 weeks ago
Aware Recovery Care is seeking a skilled Verification of Benefits Specialist to join our team. As a key member of our team, you will be responsible for ensuring accurate and timely verification of patient insurance benefits.
Key Responsibilities:
- Verify patient insurance benefits and update client accounts accordingly
- Identify and communicate payer trends to management
- Assist clients with billing questions and concerns
- Notify clients of terminated insurance and assist with reinstatement or new coverage
- Set up payment arrangements and monthly installments for clients
- Maintain thorough knowledge of payer contracts, regulations, and guidelines
- Make outbound revenue cycle phone calls to payers and clients
- Follow up on clients with loss of insurance and maintain a follow-up log
- Process requests for scholarship assistance according to policies and procedures
- Collaborate with the Admissions department on client enrollment
- Work closely with all Aware departments
- Responsible for active/SOS client insurance verification weekly and monthly, maintaining a separate log for accountability
- Provide exceptional customer service, driving quality and an exceptional customer experience
Requirements:
- High school graduate or GED equivalent
- At least 2-4 years of previous professional behavioral health self-pay/benefits and insurance verification experience
- Thorough knowledge of state and federal laws and Aware Recovery Care policies regarding scholarships and self-pay
- Proficiency with keyboarding and computer skills, including word processing, spreadsheet, and client accounts software
- Ability to attain productivity and quality standards per department requirements
- Attention to detail with the ability to perform and work within scheduled deadlines
- Knowledge of commercial payers, with Anthem/BCBS preferred
- Basic knowledge of insurance benefits and terminology
Benefits:
- Competitive front-loaded paid time off (PTO) plan
- 8 paid holidays, 1 paid floating holiday, and 1 day off for your birthday
- Certification/continuing education eligibility, leadership development, and 1 paid day off for personal professional development
- 401(k) retirement plan with 50% employer match up to 4%
- Great Place to Work certified, dedication to diversity, equity, and inclusion, and a growing work environment
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