Verification of Benefits Specialist

3 weeks ago


Wallingford, Connecticut, United States Aware Recovery Care Full time
Job Description

Aware Recovery Care is seeking a skilled Verification of Benefits Specialist to join our team. As a key member of our team, you will be responsible for ensuring accurate and timely verification of patient insurance benefits.

Key Responsibilities:

  • Verify patient insurance benefits and update client accounts accordingly
  • Identify and communicate payer trends to management
  • Assist clients with billing questions and concerns
  • Notify clients of terminated insurance and assist with reinstatement or new coverage
  • Set up payment arrangements and monthly installments for clients
  • Maintain thorough knowledge of payer contracts, regulations, and guidelines
  • Make outbound revenue cycle phone calls to payers and clients
  • Follow up on clients with loss of insurance and maintain a follow-up log
  • Process requests for scholarship assistance according to policies and procedures
  • Collaborate with the Admissions department on client enrollment
  • Work closely with all Aware departments
  • Responsible for active/SOS client insurance verification weekly and monthly, maintaining a separate log for accountability
  • Provide exceptional customer service, driving quality and an exceptional customer experience

Requirements:

  • High school graduate or GED equivalent
  • At least 2-4 years of previous professional behavioral health self-pay/benefits and insurance verification experience
  • Thorough knowledge of state and federal laws and Aware Recovery Care policies regarding scholarships and self-pay
  • Proficiency with keyboarding and computer skills, including word processing, spreadsheet, and client accounts software
  • Ability to attain productivity and quality standards per department requirements
  • Attention to detail with the ability to perform and work within scheduled deadlines
  • Knowledge of commercial payers, with Anthem/BCBS preferred
  • Basic knowledge of insurance benefits and terminology

Benefits:

  • Competitive front-loaded paid time off (PTO) plan
  • 8 paid holidays, 1 paid floating holiday, and 1 day off for your birthday
  • Certification/continuing education eligibility, leadership development, and 1 paid day off for personal professional development
  • 401(k) retirement plan with 50% employer match up to 4%
  • Great Place to Work certified, dedication to diversity, equity, and inclusion, and a growing work environment


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