Ecommerce Sales Assistant

3 days ago


Wilmington, North Carolina, United States Softnetworks Full time
Sales Assistant - Whippany NJ

Join Softnetworks, a leader in the sales of Computer Networking Hardware, as a Sales Assistant in our Whippany, NJ location.

We are seeking an individual to assist the sales team with customer support, pricing, marketing, and e-commerce support.

Key Responsibilities:

  • Support sales staff with administrative tasks, market pricing, and customer support.
  • Follow up with customers, assist with order completion, and process sales leads and purchase orders.
  • Assist with the promotion and sales of products through e-commerce platforms.
  • Generate or update sales orders and purchase orders.
  • Answer questions about products or warranties.
  • Respond to customer inquiries and resolve issues.
  • Perform data entry and process sales data and progress reports.
  • Direct sales leads to the appropriate sales team member.
  • Maintain client database and answer telephone calls.
  • Follow up on sales leads and make proactive contacts as needed.
  • Handle billing and invoice questions and ensure client information is accurate.
  • Analyze sales reports and complete weekly and monthly sales data reports.
  • Update managers with weekly action summaries and resolve order and inventory problems.
  • Provide product, promotion, and pricing information to customers.
  • Post sales shipping support and maintain customer database.

Requirements:

  • Previous sales support experience is preferred but not mandatory.
  • Ability to multitask in a fast-paced environment.
  • Substantial knowledge and skill in Microsoft solutions such as Outlook, Excel, and Word.
  • Previous experience in an e-commerce business.
  • Strong internet search skills and ability to work with numbers.

Work Environment:

Must work from our Whippany, NJ business location. No work-from-home option.



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