Global Logistics Coordinator
1 week ago
We are seeking a highly skilled Global Operations Associate to join our team at Flexport.
About FlexportFlexport is a technology-driven logistics company that aims to make global trade easy and accessible. Our mission is to revolutionize the $8.6T industry by providing innovative solutions powered by cutting-edge technology and exceptional people.
We have played a pivotal role in navigating the recent global supply chain crisis, and our valuation of $8 billion reflects the trust and confidence of our investors in our mission, solutions, and people.
Are you ready to tackle global challenges that impact business, society, and the environment? Come join us and be part of our journey to shape the future of global commerce.
The OpportunityThe Global Operations team at Flexport is responsible for successfully managing our customers' supply chains end-to-end. To achieve this, we work closely with our technology partners to drive innovation through process automation and develop a global network strategically located across the world.
This role focuses on driving a first-class customer experience by obsessing over quality and on-time performance. You will execute the end-to-end movement of global shipments within a regional network, including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports.
Main Responsibilities- You will ensure the highest standard of Flexport quality by ensuring shipments move on-time and exceptions are handled appropriately.
- You will be responsible for meeting internal KPIs and SLAs that demonstrate quality delivery.
- You will follow standard operating procedures (SOP) to deliver exceptional results.
- You will solve client issues quickly and ensure smooth operations at origin and destination, escalating issues as needed.
- You will have 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting, with ocean freight knowledge being a plus.
- You will be able to adapt to new technology and thrive in a fast-paced environment.
- You will possess effective time management skills, prioritizing and managing a large volume of tasks efficiently.
- You will have attention to detail and ability to effectively seek and receive feedback.
- You will be fluent in English and have a 'compliance-first' attitude to keep regulators happy.
- You will help implement operational infrastructure and procedures in the day-to-day workflow while identifying opportunities to realize optimal efficiency and productivity.
- You will empower sales team members by participating in feedback loops to ensure client needs are met.
- You will use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness.
Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. We are an equal opportunity employer and welcome qualified applicants regardless of their background, identity, or characteristics.
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