Customer Experience Ambassador

7 days ago


Ocala, Florida, United States On Top of the World Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador in Ocala, FL. This role is responsible for providing exceptional service to our customers by scheduling and completing pre-contract browse appointments, interacting with customers to address their inquiries and concerns, and serving as the primary contact for sales-related matters.

About the Job
  • Schedule and complete pre-contract browse appointments for prospective buyers
  • Interact with customers to provide information and process requests in response to inquiries, concerns, and schedule changes
  • Serve as the primary point of contact for sales inquiries regarding pricing, scheduling, and floor plan questions

This position requires strong communication and interpersonal skills, as well as the ability to work weekends and occasional evenings as needed. We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, plus benefits including paid holidays, PTO, and health insurance.

Requirements
  • High School Diploma or equivalent required; Associates Degree preferred
  • 3+ years of experience in a similar role, preferably in customer-facing positions

We strive to maintain a safe working environment through accident prevention, equipment preservation, and adherence to OTOW standards. If you are a self-starter with excellent communication skills and a commitment to delivering world-class customer experiences, we encourage you to apply.



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