Operations Director

1 week ago

Redmond, Washington, United States Marriott International Inc Full time
Job Summary

As an Operations Manager at Marriott International Inc, you will play a crucial role in ensuring the successful execution of all operations in the hotel operations departments. This includes Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Your primary objective will be to manage staff, improve guest and employee satisfaction, and maximize the financial performance of the department.

Key Responsibilities
  • Supporting Operations Team
    • Translate departmental goals to the team to ensure guest tracking and productivity.
    • Understand employee and guest satisfaction results and communicate game plans to address need areas and expand on strengths.
    • Assist in ensuring the team has the capabilities to meet expectations.
    • Lead by example, demonstrating self-confidence, energy, and enthusiasm.
    • Assist employees in understanding guests' ever-changing needs and expectations, and exceeding them.
  • Supporting Property Operations Function(s)
    • Follow property-specific second effort and recovery plan.
    • Publish all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards, and guest letters.
    • Take proactive approaches when dealing with employee concerns.
    • Extend professionalism and courtesy to employees at all times.
    • Communicate/updates all goals and results with employees.
    • Meet semiannually with staff on a one-to-one basis.
    • Assist/teach the team scheduling against guest and hours/occupied room goals.
    • Perform hourly job functions as needed.
  • Managing and Monitoring Activities that Affect the Guest Experience
    • Provide excellent customer service by being readily available/approachable for all guests.
    • Take proactive approaches when dealing with guest concerns.
    • Extend professionalism and courtesy to guests at all times.
    • Respond timely to customer service department requests.
    • Ensure all team members meet or exceed all hospitality requirements.
  • Assisting in Managing Profitability
    • Assist in performing required annual Quality audit with GM & RD.
    • Ensure a viable key control program is in place.
    • Understand financial statements, sales, and activity reports, and other performance data.
  • Conducting Human Resources Activities
    • Interviews and assists in making hiring decisions.
    • Receives hiring recommendations from team supervisors.
    • Ensures orientations for new team members are thorough and completed in a timely fashion.
Benefits

This position offers a competitive hourly pay range of $27.40 to $33.65, as well as an annual bonus. Additionally, the position is eligible for a comprehensive benefits package, including medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Employees will accrue PTO balance for every hour worked and eligible to receive a minimum of 7 holidays annually.

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