Service Coordinator

1 week ago


Houston, Texas, United States Rotork Full time
Job Description

Job Summary:

The Service Coordinator will be responsible for the effective coordination of Service Technician scheduling and administration, collaborating with other functions, and utilizing their organizational skills to guide the Service team to success.

Reporting to the Service Supervisor, this opportunity will allow you to understand the needs of the client, prepare accurate and timely quotations, and coordinate the delivery of parts and services to meet the client expectations.

This person will lead the raising of non-conformance reports and communicate with Quality and Engineering departments for warranty related issues and be responsible for generating, maintaining, and closing service orders.

Responsibilities:
  • Customer Service: Provide exceptional customer service to clients, ensuring their needs are met and expectations are exceeded.
  • Scheduling and Administration: Coordinate Service Technician schedules, manage administrative tasks, and maintain accurate records.
  • Communication: Communicate effectively with clients, Service Technicians, and other departments to ensure seamless service delivery.
  • Quality and Engineering: Collaborate with Quality and Engineering departments to resolve warranty-related issues and ensure compliance with quality standards.
  • Service Order Management: Generate, maintain, and close service orders in a timely and accurate manner.
Requirements:
  • Experience: 2+ years of experience in a customer-facing role, preferably in a technical or service-oriented environment.
  • Skills: Strong customer service skills, ability to multitask, and proficiency in Microsoft Office applications.
  • Education: High school diploma or equivalent required; degree in a related field preferred.
About Rotork:

Rotork is a global leader in flow control and instrumentation, serving various industries worldwide. Our purpose is to keep the world flowing for future generations. We are committed to engineering excellence, safety, and sustainability.



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