Business Analytics Consultant for AI-Powered Experience Orchestration

3 days ago

Menlo Park, California, United States Genesys Cloud Services, Inc. Full time

About the Role:

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We are seeking a highly skilled Business Analytics Consultant to drive data-driven decision-making across our organization by applying advanced machine learning and statistical techniques. This role is pivotal in solving complex business challenges, driving company strategy, and mentoring team members on advanced data science practices.

This position will require collaboration with cross-functional teams to ensure the models continuously adapt to business needs and deliver measurable results.

Key Responsibilities:

  1. Data Science Lifecycle Management
  • You'll play a hands-on role in all stages of the data science lifecycle-from data preparation, feature engineering, and model development to deployment, monitoring, and iterative improvement.
Model Development and Interpretation
  • Collaborate with data scientists and engineers to develop classification and regression models, ensuring predictions are accurate, explainable, and actionable for stakeholders.
  • Apply interpretability techniques to make model behavior transparent and build trust with non-technical teams.
  • Assess and monitor model performance using a range of metrics (e.g., accuracy, F1-score, AUC-ROC, mean squared error, R) and identify areas for improvement.
Feature Engineering and Data Exploration
  • Develop, refine, and test new features to improve model performance and predictive accuracy.
  • Prepare, clean, and transform datasets, ensuring high data quality and consistency for model input.
Productionization and Model Deployment
  • Deploy machine learning models into production environments, ensuring they are scalable, efficient, and maintainable.
  • Collaborate with internal teams to integrate models into business processes and automate workflows.
  • Monitor deployed models for drift, accuracy degradation, and performance bottlenecks, and apply retraining strategies as needed.
Data Visualization and Storytelling
  • Create interactive dashboards and visualizations to communicate insights effectively.
  • Translate complex machine learning outputs into compelling narratives that align with business goals and engage non-technical stakeholders.
Insight Generation and Business Impact
  • Detect trends, anomalies, and patterns to uncover actionable insights that guide strategic business decisions.
  • Measure the impact of data science initiatives on key business outcomes and continuously improve models to align with evolving objectives.
Stakeholder Collaboration and Communication
  • Partner with finance, business, product, sales, and operational teams to drive value across the company.
  • Communicate model strengths, limitations, and predictions effectively to both technical and non-technical audiences.

What We Offer:

  • $157,000 - $273,600 annual salary, depending on experience.
  • Medical, Dental, and Vision Insurance.
  • Flexible work schedules and work from home opportunities.
  • Development and career growth opportunities.
  • Open Time Off in addition to 10 paid holidays.
  • 401(k) matching program.
  • Adoption Assistance.
  • Fertility treatments.

About Genesys Cloud Services, Inc.:

We empower more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, we deliver the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

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